Returns, Cancellations & Exchanges Policy

• Please note all retail, DTC and wholesale transactions are final. No refunds. Shipping and handling charges are not refundable.

• Knitwear is also made to order. The measurements have already been calculated and are offered as described in product details. We cannot accomodate different measurements.

• Please note bespoke/made to measure orders are non refundable/non exchangeable as they are custom made to your specifications.   

• Merchandise in salable condition attached may be exchanged for a different size only, within 14 days of shipping date when accompanied by the original sales receipt and a return authorization number.  After 14 days, all sales are final.

• Merchandise that was not picked up and did not provide an address for shipping within 14 days of purchase is non refundable, non exchangeable. 
• Merchandise sold wholesale are non refundable and non exchangeable.
• Merchandise that has been altered/tailored are non refundable/non exchangeable.
• Please note JEWELRY and LEATHER BAGS are non refundable and cannot be exchanged.
  
• For items eligible for exchange in a different size, merchandise must not be worn, altered, or washed. Merchandise must have all original tags attached.
• Final sale after exchange a maximum of once, if items meet exchange conditions.
• Note there may be leadtimes up to 4-8 weeks for handcrafted/handdyed styles.

• To receive an exchange authorization (EA) number, please email us at service@yesaet.com, and provide your name, order number, item(s) you wish to exchange and size. You are responsible for the exchange shipping costs. 

• Customers must pay for shipping for exchanges and purchase tracking/delivery confirmation. In the event that the package is not received or lost in transit, YESAET is not responsible for the package if there is no tracking confirmation.

• Please note we do not provide alterations once an item has been shipped.

• All online orders must be returned to YESAET for exchange of size only. Please contact us if there are any concerns at service@yesaet.com